CX Operations Manager
Operational ownership across two sites, including workforce management and the reporting the board sees.
What the role involves
- Own forecasting, scheduling and adherence across both sites.
- Run the weekly operating review with the numbers behind it.
- Build the team-leader bench rather than hiring reactively.
What we are looking for
- Multi-site contact centre operations at manager level.
- Hands-on workforce management, not oversight of it.
- Comfort presenting uncomfortable numbers to executives.
What happens after you apply.
Within 3 days
A consultant reads your application and calls you if there is a fit. If there is not, you get an email that says so plainly.
Screening call
Twenty to thirty minutes. The role in detail, the actual salary band, and what you need from your next move.
Structured interview
The same questions every candidate for this role is asked, so the comparison is fair. Bring two or three specific examples.
Submission, with your yes
Nothing goes to the employer until you agree to it. We brief you on the panel and the format before you meet them.
Apply for CX Operations Manager.
Four fields and your CV. A consultant — not an automated screen — reads every application and answers within three working days.
- Your CV goes nowhere without your explicit yes on this role.
- The salary band is disclosed on the first call.
- Feedback either way if you reach interview.
Similar mandates.
Not quite it?
Most of our mandates are never advertised. Register once and a consultant calls you when something matches.